Draft for owner review

Refund Policy

Important: Replace the bracketed terms below with the business's real policy. This starter is not legal advice and does not create a refund promise.

Last reviewed: [REFUND_POLICY_REVIEW_DATE]

1. Request window

Eligible requests must be submitted within [REFUND_REQUEST_WINDOW] using the published support contact and must include sufficient order-identification information.

2. Eligibility

Define objective eligibility criteria for non-activation, duplicate charges, material service issues, or other accepted grounds. Explain exclusions clearly and account for mandatory consumer rights.

3. Troubleshooting

Where appropriate, support may ask the customer to complete reasonable device, app, or network checks before a service-quality request is assessed.

4. Processing

Approved refunds are returned using the available provider method. Add the actual processing timeframe and any provider limitations after confirming them with FLUJIPAY.

5. Contact

Use the Contact page for a refund request. Never send payment card details by email or WhatsApp.